Refund, Return & Cancellation Policy

Effective Date: August 31, 2026

Print Solutions wants customers to have a clear and straightforward cancellation and return process.

1. Cancellation Before Shipment

Customers may request cancellation before an order is handed over to the shipping carrier.

If the cancellation request is received and approved before shipment:

The customer will receive a 100% refund of the amount paid for the cancelled order.

Refunds will normally be issued to the original payment method.

2. Cancellation After Shipment

Once an order has been handed over to the shipping carrier, cancellation may no longer be possible because the product is already in transit.

In that situation, the customer may request a return after delivery under the 30-day return policy below.

3. If Print Solutions Cannot Ship on Time

Print Solutions makes reasonable efforts to meet the shipping timeframe stated on the website or at checkout.

If we determine that an order cannot be shipped within the promised timeframe, we will notify the customer and provide the applicable options, which may include:

1. accepting a revised shipping date; or

2. cancelling the order and receiving a refund as required by applicable law.

For U.S. orders, Print Solutions will follow applicable requirements of the FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 CFR Part 435. The rule requires sellers to have a reasonable basis for promised shipping times and provides refund requirements when an order cannot be shipped as promised.

4. Returns Within 30 Days

Customers may request a return within 30 calendar days from the date of final delivery.

To start a return, email:

contact@printsolutions.help

Please provide:

• Order number

• Customer name

• Email used for the order

• Reason for return

• Photographs or video where relevant

We may provide return instructions after reviewing the request.

5. Return Condition

Returned products should, where reasonably possible:

• be in reasonable condition;

• include original accessories and components;

• include manuals and included materials; and

• be securely packaged.

A return may be refused or adjusted where damage resulted from misuse, unauthorized modification, negligence or improper handling, except where applicable law provides otherwise.

6. Damaged or Defective Products

If your product arrives damaged, defective or materially different from what you ordered, contact us promptly.

Please provide photographs or video where reasonably requested.

Depending on the circumstances, Print Solutions may provide:

• replacement;

• repair;

• return and refund; or

• another remedy required by applicable law.

7. Lost or Undelivered Orders

If an order is lost or cannot be delivered, Print Solutions will investigate the shipment with the relevant carrier.

If the product cannot reasonably be delivered, Print Solutions will provide an appropriate resolution, which may include cancellation and refund.

8. Refund Processing

Approved refunds will normally be returned to the original payment method.

When a refund is required under applicable U.S. law, Print Solutions will process it within the applicable legal timeframe.

Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, certain required refunds must generally be sent within seven working days for specified payment methods.

After Print Solutions processes a refund, the customer’s bank, card issuer or payment provider may require additional time to post the refund.

9. Return Shipping

If a return is required because the product was defective, damaged before delivery, incorrect or materially different from the product ordered, Print Solutions will determine an appropriate return-shipping solution consistent with applicable law.

For voluntary returns, any return-shipping responsibility will be communicated to the customer before the return is completed.

10. Products That Cannot Be Returned

A return may not be accepted where:

• the return request is made more than 30 days after final delivery;

• the product has been materially damaged by the customer;

• the product has been modified without authorization;

• the product has been misused; or

• a legal or safety restriction prevents the return.

These limitations do not remove any mandatory rights or remedies available under applicable law.

11. No Refund Substitution Without Consent

Where a refund is legally required, Print Solutions will not substitute store credit or a voucher for the required monetary refund without the customer’s agreement.

12. Contact

Print Solutions

Email: contact@printsolutions.help

USA Customer Care: +1 662-344-5063

India Contact: +91 9354161014

Registered Address:

H NO 408, Print Solutions
Baprola Village, Najafgarh, Baprola
West Delhi – 110043
India

Website: https://printsolutions.help